Policies & Etiquette

Privacy Policy

Our Commitment to Your Privacy

We are required by law to protect your health information and to provide this notice about our privacy practices. We may use or share your information for treatment, payment, healthcare operations, appointment reminders, and as required by law. We will only share your information beyond these purposes with your written consent.

Your Rights:

You have the right to:

  • Access and obtain copies of your health records.

  • Request corrections to your health records.

  • Request restrictions on how your information is used or shared.

  • Receive confidential communications.

  • Request a paper copy of this notice.

  • File a complaint if you believe your privacy rights have been violated.

Changes to Policy:

We may update our privacy practices. Updated notices will be available at our office and on our website.

Contact:

For questions, requests, or to obtain a copy of this policy, contact:

McKenzie Wardwell, FNP-C

Lavender & Lace Aesthetics and Wellness

1037 Chuck Dawley Blvd., Suite D-100

Mount Pleasant, SC 29464

843-962-2999

mckenzie@lavenderandlacechs.com

Office Policies

At Lavender & Lace Aesthetics and Wellness, we value your time and strive to provide every patient with the best possible care and experience. To ensure smooth scheduling and fairness to all clients, please review our office policies below.

Late Cancellations

We kindly request at least 24 hours’ notice for any appointment cancellations or reschedules.
Cancellations made within 24 hours of your appointment time are subject to a $50 late cancellation fee.

Missed Appointments (No-Shows)

If you fail to attend your appointment without prior notice, you will be charged the full cost of the scheduled service.
Repeated no-shows may result in restricted access to future bookings at our discretion.

Late Arrivals

If you arrive late, we will do our best to complete your service in the remaining time. However, to stay on schedule for other patients, your appointment may need to be shortened.
Please note that abbreviated appointments are still charged at full value.

Refunds

All sales are final.
We do not offer refunds on services rendered, or on any prescription or compounded medications, even if you are dissatisfied with the outcome. Our team will always work with you to address any concerns and help you achieve the best possible results.