Policies & Etiquette

Privacy Policy

Our Commitment to Your Privacy

At Lavender & Lace Aesthetics and Wellness, LLC, we are committed to protecting your privacy and ensuring the security of your personal health information (PHI). This Privacy Policy explains how we collect, use, and disclose your health information and your rights under federal and state law.

We are required by law (HIPAA – Health Insurance Portability and Accountability Act) to:

• Maintain the privacy and security of your PHI.

• Provide you with this notice outlining our legal duties and privacy practices.

• Notify you if there has been a breach involving your PHI.

We may update this policy at any time. Any changes will apply to all past and present health information. A current version of this policy will always be available upon request.

How We Use and Disclose Your Health Information

We may use or disclose your PHI for the following purposes, as permitted or required by law:

Treatment

We may use and share your information to provide, coordinate, or manage your care. This includes communication with other healthcare providers, pharmacies, laboratories, or specialists involved in your treatment.
Example: Your provider may discuss your medication plan with your pharmacy to ensure safety and accuracy.

Payment

We may use or disclose your PHI to obtain payment for services rendered.
Example: Information may be shared with your insurance company for prior authorizations or billing purposes.

Health Care Operations

We may use or share your PHI to support daily operations of the practice, including quality improvement, staff training, and appointment reminders via phone, text, or email.
Example: We may review patient cases internally to improve the quality of care provided.

If we share your information with business associates (such as billing services or laboratories), those entities are required by contract to safeguard your information.

Marketing and Communication

We may contact you with educational materials, service updates, or promotional offers that may be relevant to your care. You may opt out of these communications at any time by contacting us directly.

Appointment Reminders

We may contact you via phone, text, or email to remind you of upcoming appointments or necessary follow-ups.

Individuals Involved in Your Care

With your verbal permission (or if you do not object), we may disclose limited PHI to a family member or friend assisting in your care. If you are unable to consent (e.g., in an emergency), we may disclose information as needed for your safety and continuity of care.

Public Health and Safety

We may share your information when required to:

• Prevent or control disease, injury, or disability.

• Report adverse drug events or product recalls.

• Notify public health authorities when required by law.

• Assist with disaster relief efforts.

Legal Requirements

We may disclose your PHI if required by law, including:

• Court orders or subpoenas.

• Law enforcement investigations.

• Health oversight agency audits or inspections.

• Workers’ compensation claims.

Organ and Tissue Donation

If you are an organ donor, we may share necessary information to facilitate donation or transplantation.

Research

We will not use or disclose your PHI for research purposes without your written authorization.

Your Rights Regarding Your Health Information

You have specific rights under HIPAA and state law regarding your PHI:

Right to Access

You have the right to request and receive copies of your medical records. Requests must be made in writing. A reasonable fee may apply for copying or mailing records.

Right to Amend

If you believe your record is incorrect or incomplete, you may request an amendment in writing. We may deny requests if we determine the existing record is accurate, but you will receive a written explanation for any denial.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI made by our office, excluding those for treatment, payment, or operations. A reasonable fee may apply for repeated requests.

Right to Request Restrictions

You may request that we restrict how your information is used or shared. While we are not required to agree to all requests, we will honor any restriction that is feasible and does not conflict with legal obligations.

Right to Confidential Communications

You may request that we contact you at a specific address, phone number, or email for privacy reasons. We will accommodate reasonable requests.

Right to a Paper Copy

You have the right to obtain a paper copy of this notice at any time, even if you have reviewed or signed it electronically.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with our office or directly with the U.S. Department of Health and Human Services (HHS).
You will not be penalized or retaliated against for filing a complaint.

Contact Information

If you have questions about this policy or wish to exercise your rights, please contact:

McKenzie Wardwell, FNP-C
Lavender & Lace Aesthetics and Wellness, LLC
1037 Chuck Dawley Blvd., Suite D-100
Mount Pleasant, SC 29464
📞 843-962-2999
📧 mckenzie@lavenderandlacechs.com